Point of sale (POS)
The point of sale (POS) is the place where a retail transaction is completed. It is the point at which a customer makes a payment to the merchant in exchange for goods or services.
The POS in various environments can be customised and tailored to particular requirements for the retailer or a specific product.
The point of sale is often referred to as the point of service because it is not just a point of sale, but also a point of return or customer order.
Point of Purchase
Similar to point of sale, a point of purchase (POP) is a reference point for the counter where customers pay.
Free standing display units (FSDU)
A freestanding display unit is a shelving prop that allows retailers to showcase products via a single unit. The unit is not attached to anything and can stand without assistance.
Freestanding displays unit are usually bespoke, they are utilised by retailers to display a brand or product in a variety of different ways.
A digital POS is a point of sale in which an electronic display will showcase goods and services to promote a specific product. Brands are consistently seeking out new technologies to enhance their products and make them stand out from the crowd.
Stock management is the function of specifying the size and placement of goods that a company has in stock. Stock management is important for organisations that have numerous departments in order to protect production levels alongside demand.
Field marketing is a discipline, which comprises all marketing activities that involve face-to-face contact with customers.
In-store marketing is activity carried out to drive the attention of the customer to a product or a service. As the name suggests, this is carried out In-store and can include techniques such as merchandising, giveaways, and sales promotion. Today many retailers realise how important in-store advertising can be to their bottom line.
Retail audits help to monitor by location, available stock and brand compliance, allowing retailers to act quickly and maximise sales. Retailers place great importance on audits as it provides an insight into exactly what is happening In-store at any one time. Audits have the potential to spot problems that can be highlighted and dealt with accordingly.
NPD (new product development) executions
Product development is the process of designing, creating and marketing new products or services to benefit customers. Often referred to as new product development, this also focuses on developing the methods of getting new product to market.
Retail logistics includes the transport of products and storage at different locations until ready for further distribution.
Logistics within business is broadly divided into three sections; incoming logistics, in-plant logistics and out-bound logistics.
Counter display units
A Counter Display Unit (CDU) is a retail display unit normally placed on a shop counter to encourage consumer impulse buys. These are often placed near or around tills and hold smaller goods of lower value.
ISO 9001 accredited
ISO 9001 is a certified quality management system for organisations that want to prove the ability to consistently provide products and services that meet the needs of customers.
CJ Retail Solutions is ISO 9001 accredited. This is one of the standards within the range of ISO 9000 standards.
Stock control (or inventory control) is the regulation of the stock in a company to ensure all items are available without delay and without accruing financial implications. This applies to every item used to produce a product or service, from raw materials to finished goods. It covers stock at every stage of the production process.
A shopping aisle is a passageway that is separated by shelving. The idea of a shopping aisle is that it can filter the flow of shoppers to a particular route with easy access to products.
A stock audit is the process of redesigning and refitting a retail environment.
A store refit is the process of refitting a store for retailers’ needs. Store development teams specialise in accessing stores, understanding the customer perspective as well as the physical and logistical elements of the refit.
Merchandising is the activity of promoting goods through their presentation.
A merchandiser works closely with a buyer to ensure that the products sell well and allow retailers to achieve its sales plan.
A compliance audit is a comprehensive review of an organisation’s adherence to regulatory guidelines. This is a process to ensure the company in question is following the terms and agreements set out at the beginning of a project.
Gondola shelving is a double-sided, freestanding unit with retail shelves on both sides. These are often placed in the centre of a retail space to divide the shop floor and create aisles.
Gondola shelving units help add flow and direction to foot traffic and encourage customers to browse throughout the whole shop and increases the chances of impulse buys.
Fast-moving consumer goods (FMCG) or consumer-packaged goods (CPG) are products that are quickly sold and cost the retailer relatively little. FMCG typically have a short shelf life, either as a result of high consumer demand or because the product deteriorates rapidly.
Portable Appliance Testing (commonly known as "PAT", "PAT Inspection" or "PAT Testing") is the term used to describe the examination of electrical goods and appliances to ensure they are safe to use.
Mystery shopping (or secret shopper) is a person who measures the quality of service, compliance with regulation as well as gathering specific information about products and services. The mystery shopper will often pose as a real customer whilst assessing customer service.