Brief
Bright Horizons were frustrated by the escalating costs associated with a reactive maintenance regime. We were challenged with providing a complete proactive and reactive maintenance solution to cover 102 childcare sites.
The Solution
- Develop and manage a dedicated team of multi skilled technicians
- Manage the dynamic schedules of both reactive repair and proactive maintenance visits and incorporating ‘find & fix’ tasks whilst on site
- Control stock levels of all spare parts for repair and/or replacement
- Deliver custom-made questionnaires to capture critical data and provide real time Management Information
Key Results
- 1000+ Proactive/reactive maintenance visits across 102 sites per month
- One point of contact for multiple trade maintenance issues
- Continuous analysis of the estate via an audit questionnaire, allowing for informed decisions and valuable Management Information
- Full, real-time visibility of each job via the client portal
- Reduced carbon footprint (1 visit fixes multiple trade issues)
- Significant cost saving to FM / Maintenance budgets
- Improved store environment for children, staff and parents
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