Pets at Home / Tech in Van maintenance solution

Brief

Pets at Home wanted to improve the in-store environment for customers,
staff and pets by introducing a multi trade Proactive & Reactive Maintenance
regime across their retail estate.

The Solution

• Develop and manage a dedicated team of multi skilled technicians
• Manage the dynamic schedules of both reactive repair and proactive
maintenance visits and incorporating ‘find & fix’ tasks whilst on site
• Control stock levels of all spare parts for repair and/or replacement
• Deliver custom-made Audit and Asset Management questionnaires to
capture critical data and provide real time Management Information

Key Results

• 4100+ Proactive maintenance visits across 459 sites per annum,
completing 17,000+ fixes
• One point of contact for multiple trade maintenance issues
• Continuous analysis of the estate via an audit questionnaire, allowing
for informed decisions and valuable Management Information
• Full, real-time visibility of each job via the client portal
• Identify and address potential health and safety issues
• Reduced carbon footprint (1 visit fixes multiple trade issues)
• Significant cost saving to FM / Maintenance budgets
• Improved store environment for customers, staff and pets.
Due to the cost efficiency and operational value of the ‘TIV’ service, the solution has
now been extended across 443 Vets for Pets Clinics