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Let's get started >Here at CJ Retail Solutions we all work hard to create a great working environment, whether it is in our head office or out in the field, our success has been built by the efforts of our people.
Our current roles are as follows:
Reporting To: Account Delivery Manager
Location: Head Office – Runcorn
Holidays: 23 – Plus Bank Holidays – Plus Birthday
Probation Period: 6 Months
Direct Reports: N/A
Role Overview
As a Project Manager you will take full ownership of allocated projects with the support and
leadership of your Account Delivery Manger. You will be responsible and accountable for the
delivery of all aspects of the Project or Campaign cycle in line with the SLA and margin
requirements..
Key Duties
Budget Management – Tracking & management of the project budget v actuals, ensuring
successful delivery of the project in line with expected revenue target
Ensuring experienced and trained resource is in place, continued management of your
allocated resource throughout the project life cycle to meet agreed SLA’s and Right First
Time approach
Provision of appropriate equipment, tools and stock to enable for engineers to achieve 100%
completion of jobs
Creation of Project Briefs, Risk Assessment’s & Method Statements in line with H&S and Due
Diligence requirements.
Raise and issue IPO’s for each engineer, ensuringthis is communicated on time and
followed up with accounts until the process is completed.
Client Management – Anticipating clients needs via proactive planning and issue resolution.
Confronting issue’s openly and quickly
Actively participate in the daily meetings and daily completion reports, providing relevant
updates and immediate escalation of any issue’s
Identify and share ideas around areas of continuous improvement, looking at ways to
streamline processes and support commercial and none commercial projects.
Provide appropriate response and resolution to problems raised within the timeframes of the
SLA by both engineer and trader.
Demonstrate a strong understanding of the systems, utilising to maximum capacity and
identifying areas of improvement and jobs approaching expired SLAs.
Attend weekly client meetings, and supporting the Account Delivery Manager complete client
communication logs.
Chair a Project Implementation Revenue within an agreed time line after project completion
N.B: This list is not exhaustive, it provides examples of your key duties, additional duties can
be requested of you at anytime
Experience Required
Minimum 2 years Project Manager (Or similar role) experience. Project Management
Qualification (s) including PRINCE 2 accreditation or similar would be beneficial / desirable.
Proven ability to deliver against financial budgets and SLA targets. Ability to solve problems
and work on multiple tasks. Excellent analytical skills. Strong interpersonal skills and
extremely resourceful. Proficient with Microsoft Office including Word, PPT and Excel. Ability
to work on your own initiative, following instructions and be part of a team.
Reporting To: Account Delivery Manager
Location: Head Office – Runcorn
Holidays: 23 – Plus Bank Holidays – Plus Birthday
Probation Period: 6 Months
Direct Reports: N/A
Role Overview
As a Project Coordinator you will support the Account Delivery Manger. You will assist in the
planning, organising, securing and managing of resources to achieve the successful
completion of a specific project’s goals and objectives. You will deliver an excellent service
and provide support to the Account Delivery Manager and Business Unit Director as and
when required to help collectively achieve the goals and objectives of all project service level
agreements.
Key Duties
Provide appropriate response and resolution to problems raised within the timeframes of the
SLA by both engineer and trader.
Demonstrate a strong understanding of the systems, utilising to maximum capacity and
identifying areas of improvement and jobs approaching expired SLAs.
Raise and issue IPO’s for each engineer, ensuring this is communicated on time and
followed up with accounts until the process is completed.
Actively participate in the daily meetings and daily completion reports, providing relevant
updates and information regarding ongoing tasks.
Provide support to the Account Delivery Manager by compliance with the department
processes and any additional ad-hoc requests as required, including immediate escalation of
any issues.
Monitor, manage and support the quarantine process and database for allocated projects and
ensure service levels are maintained and jobs do not go out of date, raising any concerns.
Identify and share ideas around areas of continuous improvement, looking at ways to
streamline processes and support commercial and none commercial projects.
Manage the tickets systems ensuring all tickets are answered and responded to within a set
timeframe.
Ensure that Field Engineers are provided with appropriate equipment, tools and stock to
complete the jobs.
Attend weekly client meetings, and supporting the Account Delivery Managers complete
briefs and client communication logs.
N.B: This list is not exhaustive, it provides examples of your key duties, additional duties can
be requested of you at anytime.
Experience Required
Ability to solve problems and work on a multitude of Tasks. Experience seeing projects
through the full life cycle with excellent analytical skills. Strong interpersonal skills and
extremely resourceful. Experience in Microsoft Office including Word, PPT and Excel. Ability
to work on your own initiative, following instructions and be part of a team.
